Thank you for choosing BabyHug, your trusted source for diapers, formula milk, wipes, and other baby essentials through our mobile application (“App”). This Shipping Policy outlines important information regarding the shipping and delivery of products ordered through the App. Please review this policy carefully before making a purchase. By using the App, you agree to adhere to this Shipping Policy
- Shipping Locations
1.1. We currently offer shipping within Lahore. Please check the App for information on specific areas covered by our shipping services.
- Delivery Times
2.1. The estimated delivery time for your order is 60 minutes but may vary based on your location, product availability, and other factors. You will receive an estimated delivery date during the checkout process.
2.2. Please note that delivery times provided are approximate and not guaranteed.
2.3. If you adopt the option of Order Scheduled, order will deliver according to scheduled time
- Order Processing
3.1. Orders placed through the App are typically processed within same day or scheduled for upcoming 3 business days.
- Shipping Fees
4.1. Shipping fees may apply to your order, and the amount will be displayed during the checkout process.
- Delivery Methods
5.1. We use reputable courier services to deliver your orders. The delivery method may vary based on your location and the courier service available in your area.
Currently, we do not deliver to locations outside of Lahore.
- Order Tracking
6.1. You will receive an order confirmation email with a tracking number once your order is shipped. You can use this tracking number to monitor the status and location of your package.
- Delivery Address
7.1. Please ensure that your delivery address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by you.
- Delivery Attempts
8.1. Our courier service will make only one attempt to deliver your order. If no one is available to receive the package, you may need to place a new order.
9. Receipt of Products
9.1. Upon receiving your order, please inspect the package for any visible damage or discrepancies. If you notice any issues, please contact us within 2 days of receipt.
- Delayed or Lost Shipments
10.1. While we make every effort to ensure timely delivery, we are not responsible for delays or lost shipments caused by unforeseen circumstances, natural disasters, or events beyond our control.
- Returns Due to Non-Delivery
11.1. If a package is returned to us due to non-delivery (e.g., incorrect address provided by you), we will contact you to arrange reshipment. Additional shipping fees may apply.
12. Contact Us
12.1. If you have any questions or concerns about our Shipping Policy or a specific order, please contact us at firstname.lastname@example.org
By using the BabyHug App and placing orders through it, you agree to abide by this Shipping Policy. If you do not agree with any part of this policy, please refrain from making purchases through the App.