Frequently asked questions​

What is BabyHug?

BabyHug is your number one destination, offering everything from diapers and formula milk to diverse range of products for every stage of your child’s growth

What is the advantage of BabyHug?

Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our newborns. Our endeavor is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in Lahore combined with best possible service and timely delivery of products at your doorstep.

What products does BabyHug sell?

Currently, we sell all the leading brands for babies in the diapers and wipes categories. We will soon include baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. We also aim to stock items from some of the leading importers and domestic manufacturers of the country. The items will undergo a thorough check by our QA team before they are stocked.

What is the minimum order value required to place an order?

To place an order, a minimum order value of PKR 500 or more is required (Excluding COD charges, Shipping charges, or value reduced after the application of coupons or any other offer).

How can I place an order at BabyHug?

You can place the order by doing the following:

  • Signup / Login to your account.
  • Drop your actual location
  • Select the items you want to order
  • Add them to cart
  • Add the promo (If you do have any)
  • Click on checkout
  • Select payment method
  • Confirm to place the order

How do I know my order has been confirmed?

After verification of the payment process, you will get a confirmation notification and email on registered email address that your order has been confirmed successfully.

How do I check my order status?

You can easily monitor the status of your order by navigating to the “Orders” section and selecting the specific order for which you wish to inquire about the current status.

How many payment method does Babyhug support?

You can pay for your order by selecting any of the following payment methods:

  • Cash-on-delivery
  • Bank accounts
  • Payment card
  • Mobile wallet

Is it possible to cancel my order?

Certainly, you have the option to cancel your order on BabyHug if it is not accepted yet. However, once an order has been accepted, cancellation is not feasible.


Are there any hidden charges?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

Can I give special instructions?

Yes. You can do this by sharing your concerns or comments in the “Special Instructions” box on the “Checkout” page in the app or website.

What happens if I do not get an update of my order?

If you do not receive a notification/update of your order, please check spam/junk folders in your email or reach out to us via LiveChat.

Can I make any changes to my order?

Once an order is placed, it is not possible to make amendments to it. This includes adding or removing items as well as changing the delivery address. If you wish to add something or make changes, you’ll need to initiate a new order specifically for that item.

If I forgot password, how can I retrieve?

You can recover your password by clicking on the “Forget Password” and receiving a new password in an email.

Can I save multiple delivery addresses?

Yes, you can save multiple delivery addresses such as home address, office address, etc.

What if I wants to order after operational hours?

You can schedule your order for next day operational hours.

How can I apply voucher code?

An option at checkout screen while placing the order with the title “Voucher”. Click at “Apply Voucher” and add voucher code before submitting the order.